Returns

HOW DO I RETURN AN ITEM?
We only accept returns on defected items. Please contact us within 3 days from receiving your order. 

Returns made without receipt will be refused. Quiet Confidence reserves the right to deny any return.

WHAT IF THE ITEM(S) I RECEIVED ARE DEFECTIVE/INCORRECT/DAMAGED?
If the item(s) that you receive are not what you ordered please contact us within 3 business days of receiving your item(s). If there are any damages or if the item(s) are defective in some way, please provide pictures in your email for us to review. Our customer service team will get back to you within 3 business days. 

Please contact our Customer Support team on the contact us page to start the return process! Please include the following information:

     •  Order number
     •  Proof of purchase
     •  Video or photo of the faulty product (if applicable)
     •  Complete delivery address
     •  Contact telephone number

HOW LONG IS THE RETURNS PROCESS?
Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.
For returned items, a full refund will be credited for defective products. For non-defective items, refund excludes all shipping and handling fees. 


WHEN WILL I RECEIVE MY REFUND?
All refunds will be credited to your original form of payment.

If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 14 business days. Once we receive the item, the refund request can be completed. Within 14 business days after your return has been confirmed.

HOW DO I CHANGE OR CANCEL MY ORDER?
Please contact us as soon as possible if you need to modify or cancel your order. Make sure to provide your order number and the modification you would like to make and we’ll confirm once the modification has been made. Please note that any orders that have already been packed or shipped cannot be modified or cancelled.